Refund Policy
Last updated: 2026-09-24
What this covers
The only thing in HomeNet you can pay for is the annual Premium subscription (50 EGP / year), bought exclusively at homenetwifi.top/premium and processed by Paymob. Local router management and the free account tier (family profiles, notifications, sync) have no payment to refund.
Cancelling
You can cancel your Premium renewal at any time from inside the app, or by contacting us. Your subscription stays active through the end of the annual period you already paid for — we don't give partial refunds for unused time remaining in that period.
When we do refund
We refund you in full if:
- circleYou were charged twice, by mistake, for the same subscription period.
- circlePremium continued to be billed after you successfully cancelled, before the renewal it was cancelled for actually started.
- circleYou hit a genuine technical fault that fully blocked you from using any Premium feature (HomeNet Managed DNS or Home Sharing) for the whole subscription period, and we weren't able to fix it within a reasonable time after you told us.
Outside of those cases, changing your mind after purchase isn't on its own grounds for a refund — review what Premium includes, in the app or on this site, before buying.
How to request one
Email admin@homenetwifi.top from your account's registered address, stating the reason. We reply within a few business days. Once approved, refunds are processed by Paymob back to your original payment method, and typically show up within 5–14 business days depending on your bank — outside our direct control.
Your legal rights
This policy doesn't limit any rights you already have under applicable Egyptian consumer-protection law.
Contact us
admin@homenetwifi.top · 7 Mahmoud Al Aly St., Haram, Giza, Egypt · +20 101 396 7623